At Nature’s Touch, we want every customer to feel confident and satisfied with their purchase. Since our services and products are 100% digital (guides, templates, and downloadable materials), delivery happens instantly after the order is confirmed. This means that, unlike physical goods, our digital products cannot be “returned” once accessed or downloaded.

However, we fully understand that situations may arise where a refund or resolution is necessary. That’s why we have created this policy — to make the process clear, fair, and transparent for our customers.

1. Refund Eligibility

Refunds may be granted in specific circumstances, including but not limited to:

• Duplicate purchases – If you accidentally purchased the same product more than once, we will issue a refund for the duplicate transaction.
• Technical issues – If you experience a problem that prevents you from downloading or accessing your product, and our support team is unable to resolve the issue within a reasonable timeframe.
• Misrepresentation – If the product you receive is significantly different from the description provided on our website. In such cases, we may issue a partial or full refund depending on the situation.

To apply for a refund, please contact our support team at help@naturestouch.top within 7 calendar days of purchase. Requests submitted after this period will not be eligible for review.

2. Non-Refundable Situations

We value honesty and transparency, so here are cases where we cannot offer refunds:

• Successful downloads – If the product has already been downloaded or accessed successfully, it is considered delivered and cannot be refunded.
• Change of mind – If you decide you no longer want the product after purchase, or it does not meet personal expectations, while still matching the description.
• Expired requests – If your request is made more than 7 days after the purchase date.

3. Exchanges and Replacements

Since our products are digital, traditional exchanges are not possible. However, if you purchased the wrong guide or service by mistake, we encourage you to reach out to us. In most cases, we can provide access to the correct product without requiring a new purchase.

4. Support and Assistance

We believe in providing ongoing support, even after purchase. If you experience difficulties:

• Contact us immediately, and our support team will guide you step by step.
• We may re-send your download link, provide alternative file formats, or deliver the product directly to your email.
• For issues with compatibility (e.g., files not opening), we’ll provide solutions or alternatives whenever possible.

5. Processing of Refunds

• If your request is approved, the refund will be processed through the same payment method you used for the purchase.
• Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear in your account.
• You will receive a confirmation email once the refund has been initiated.

6. Contact Information

For all refund, return, or support requests, please contact us at:
📧 help@naturestouch.top
🕒 Our team will respond within 24–48 hours on business days.